Terms of Use.

Plain rules for using this site. No legalese maze, just how things work.

This Site Is for Getting in Touch

This website exists so you can learn about our work and reach us about yours. Everything on it is provided in good faith to help you decide whether we're the right fit for your job.

Quotes and Estimates

Sending a request through the form or the chat starts a conversation. It isn't a booking, and it isn't a contract. Real pricing comes after we understand the job, and for bigger work, after we've seen it. We'll always tell you where you stand before any work begins.

If you need an answer quickly, don't wait on a message. Call (860) 684-4227.

The Chat Assistant

The chat is automated. It collects the details of your request so our team can respond, and by using it you agree to that and to our Privacy Policy. Anything the chat tells you is general information, not a diagnosis of your system. The real answers come from the licensed people who call you back.

Please use the chat for what it's for. Requests that aren't genuine inquiries may be ignored.

Our Work and Our Content

The photos, videos, and words on this site are ours and show our real work. You're welcome to share links, but please don't lift our content and present it as your own.

Keeping Things Accurate

We do our best to keep everything on this site current and correct. Services, availability, and details can change, so if something matters to your decision, confirm it with us directly.

Changes to These Terms

If we update these terms, the new version will live on this page with a fresh date. Using the site after that means the current version applies.

Talk to Us

Questions about any of this? Call (860) 684-4227. We'd rather explain it in a minute than have you guess.

Effective July 2026 · Lorenzo Plumbing & Heating, Waterbury, Connecticut